FAQ - Freqently Asked Questions

  1. Is the data protected?
  2. How much free memory is left on Europe, North America, Russia SDcard?
  3. Can I copy the content to another SDcard, i.e. 4 GB in order to save additional data?
  4. What happens if I change my device?
  5. What exactly is transferable between SD, SIM and handset � i.e. what data can I copy or not copy?
  6. Could I save the SDcard content on the internal hard disk of the mobile phone, i.e. like for the Nokia N95 8GB?
  7. My SDcard does not work. It seems to be corrupt.
  8. Are map updates planned?
  9. Are software updates planned?
  10. I need to reinstall McGuider. Do I need to deinstall the previous version?
  11. Which languages are supported?
  12. Are 7-digit postal codes for UK included?
  1. Can I get real time traffic information?
  2. Are Speed cameras included and if not, how can I get them and for which countries?
  3. Can I use my address book within my device to locate people by GPS?
  4. Can I import my own POIs?
  5. When can I expect FRA/DUT street names for Belgium?
  6. Is Cyrillic (interface, map) on the Russia product included?
  7. With which screen resolution is the Sygic product compatible?
  8. Does the Sygic product also work with touch screen?
  9. Is the version 7.5 compatible with Windowas Mobile 6.1?
  10. Can I do calls / answer incoming calls while the navigation is running? What happens with the navigation?
  11. Does it work on Linux OS?
  12. I installed McGuider, but my display shows only a grey map.
  13. My device has too less memory. What can I do?

  1. Is the data protected?

    Yes. The navigation data (software and map) is only activated on the original SDcard. Non original SDcards with copied content will not work in your device.

  2. How much free memory is left on Europe, North America, Russia SDcard?

    - Europe: ~50 MB

    - North America: ~80 MB

    - Russia: ~850 MB

  3. Can I copy the content to another SDcard, i.e. 4 GB in order to save additional data?

    Yes. In case you need to transfer the data to another SDcard, please contact the Tele Atlas Service Centre and keep your product code ready. Please keep in mind that you can transfer the data only once.

  4. What happens if I change my device?

    The original SDcard can be used in different devices (successive). In case of changing of the device, all settings and personal preferences are taken with the SD card. New installation will run.

  5. What exactly is transferable between SD, SIM and handset � i.e. what data can I copy or not copy?

    - The original SDcard can be used in different devices (successive). Automatic installation leaves all the data on SD card, and creates only Shortcuts and some necessary files (in Symbian) outside SD card. Please see (4).

    - The navigation data (software and map) is only activated on the original SDcard. Non original SDcards with copied content will not work in your device. For data transfer please see (3)

    - There is no relation between navigation data and SIM card.

  6. Could I save the SDcard content on the internal hard disk of the mobile phone, i.e. like for the Nokia N95 8GB?

    Data can be transferred with the product code (please see 3)

  7. My SDcard does not work. It seems to be corrupt.

    Please contact the Tele Atlas Service Centre or navigation.teleatlas.com

  8. Are map updates planned?

    It is planned to launch at least one update per year.

  9. Are software updates planned?

    Yes. They will be available via download. Please contact the Tele Atlas Service Centre or navigation.teleatlas.com for latest news.

  10. I need to reinstall McGuider. Do I need to deinstall the previous version?

    - Windows Mobile: not necessary to deinstall

    - Symbian: a deinstallation is needed (original SDcards needs to be in the phone)

  11. Which languages are supported?

    - Europe, North America, Russia

    - User interface, Menu (25)

        - Arabic, Czech, Croatian, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Portuguese (Brazil), Romanian, Russian, Serbian, Slovak, Slovene, Spanish, Swedish, Turkish

        - Voice output (20) - Albanian, Arabic, Czech, Dutch, Danish, English (UK), English (US), French, German, Greek, Hungarian, Italian, Polish, Romanian, Russian, Slovak, Slovene, Spanish, Swedish, Turkish

  12. Are 7-digit postal codes for UK included?

    Yes.

  1. Can I get real time traffic information?

    TMC will be available in summer 2008 via software update. Please contact the Tele Atlas Service Centre or navigation.teleatlas.com for latest news.

  2. Are Speed cameras included and if not, how can I get them and for which countries?

    Speed cameras are not included in v7.5, but it is planned to offer them via download, starting in the course of this summer. Please contact the Tele Atlas Service Centre or navigation.teleatlas.com for latest news.

  3. Can I use my address book within my device to locate people by GPS?

    Version 7.5 does not support the connection with contacts in the address book.

  4. Can I import my own POIs?

    Yes.

  5. When can I expect FRA/DUT street names for Belgium?

    Street names in French and Dutch will be available in summer 2008 via software update. Please contact the Tele Atlas Service Centre or navigation.teleatlas.com for latest news.

  6. Is Cyrillic (interface, map) on the Russia product included?

    Yes, also Cyrillic keyboard.

  7. With which screen resolution is the Sygic product compatible?

    It works automatically with all screen resolutions (for smartphones). From Square VGA to S VGA.

  8. Does the Sygic product also work with touch screen?

    It works with all keyboards automatically also with touch screens.

  9. Is the version 7.5 compatible with Windowas Mobile 6.1?

    Please view compatibility list.

  10. Can I do calls / answer incoming calls while the navigation is running? What happens with the navigation?

    This depends on your device and the operating system. In general the navigation is running in the background.

  11. Does it work on Linux OS?

    McGuider does currently not support Linux OS.

  12. I installed McGuider, but my display shows only a grey map.

    Please look for a location with GPS reception. Without GPS reception only demo routes can be calculated.

  13. My device has too less memory. What can I do?

    - Please select a region map.

    - Restart your device.

    - Close other applications running in the background.

*In this context GPS stands for navigation device. Navigation features require a GPS receiver.